Prepare for Install

Starlink App

Download the Starlink app first. The app will help you find an unobstructed install location, manage your account, test your connection, and browse the shop.

Download for iOS

Download for Android

Select a Location

Use the app to find the set up location that will deliver the best service. Your Starlink needs a clear view of the sky so it can stay connected with satellites as they move overhead. Objects that obstruct the connection between your Starlink and the satellite, such as a tree branch, pole, or roof, will cause intermittent outages and dropped packets.

If your Starlink will not be the tallest object in sight at the install location (most cases), download the Starlink app to ensure no obstructions (trees, poles, etc.) will interrupt your service.

Follow these additional guidelines for choosing your best install location:

  • Do not install on balconies or windowsills
  • Do not install next to a wall
  • Do not install under a covered outdoor area
  • Look for obstructions beyond your immediate property (e.g. tall trees in a neighbor's yard)
  • Consider an elevated install (for example, on a pedestal, post, or rooftop ) as the height improves the chances of clearing nearby obstructions

Use the app to be sure you are assessing obstructions accurately.

Using the Obstructions Tool

  1. On the home page of the Starlink App, you'll see a button that says "FIND AN INSTALL LOCATION" which will open the obstructions tool.
  2. Once you're in the obstructions tool, follow the on-screen steps to scan the sky for obstructions at your install location:
  3. Select your Starlink hardware. This is needed to ensure the app is scanning the sky for the proper field of view.
  4. Be sure to place the phone at the exact location and height of your planned dish mounting location.

Next Step

Proceed to Unbox and Mount your Starlink