FAQs
For a complete list of FAQs, visit https://support.starlink.com
How do data caps work for the Priority Service Plans?
What are Priority Service Plans?
What happens when I reach my data limit for Priority Service Plans?
Can I change my service plan(s)?
Yes. How do I change my Service Plan as an Enterprise customer?
Can I pause my Service Plan? How do I pause / cancel service?
You can pause/un-pause service at any time on Priority Service Plans. More details are available here.
For customers on Priority Service Plans, you can cancel service and reactivate at a later date. The service will end on your next billing date. More details on the cancellation process can be found here. To reactivate your Starlink at a later date, please refer here.
Can I share Service Plans among dishes?
No, for the most part each dish will need its own Service Plan. Only enterprise customers with a global Priority Service may have 2 User Terminals sharing that subscription. How many User Terminals can I link to a subscription?
Do I need new equipment to switch between the different Priority Plans?
Once you purchase a User Terminal, you can switch between Service Plans. Keep in my mind though that the Flat High Performance User Terminal will have better performance particularly in harsher weather conditions and more user capacity.
What is the difference in visibility between High Performance and Standard?
How many users/devices can a single User Terminal support?
The amount of users/devices depends on the means of distributing the internet connectivity. The Starlink Routers are intended to support multiple devices and users simultaneously. However, Starlink’s enterprise applications can leverage bandwidth aggregation by bonding multiple User Terminals to create a robust SD-WAN (Software-Defined Wide Area Network) solution, ideal for connecting buildings across a business campus or remote sites.
This approach combines the capacity of several User Terminals, boosting overall bandwidth and reliability beyond what a single User Terminal can provide. By integrating this with SD-WAN technology, enterprises can dynamically manage traffic, prioritize critical applications, and ensure seamless connectivity even in high-demand scenarios. This setup is particularly valuable for organizations needing consistent, high-speed internet across multiple locations, offering a flexible and scalable alternative to traditional terrestrial networks.
Starlink's Authorized Resellers specialize in managed services and can be located here.
Can I use Starlink as a back-up / failover option for my business?
Yes, this is possible and many businesses currently use Starlink as secondary or tertiary backup connection.
How reliable is the connection?
We aim for 99.99% uptime but this can be vary by region. The Starlink network has path redundancy and the ability to shift between multiple satellites and ground stations ensuring minimal service disruption.
For its Priority Service Plans, Starlink offers a 99.9% network availability service level agreement. Read more Priority Plan Service Level Agreement.
Is there coverage/authorization in my area?
Priority Service Plans (Priority Data) are available in the following countries. To check if a specific address/area code is serviced, visit starlink.com/map - If you are prepared to move forward with your initial purchase online, simply enter your address on the Starlink Business page and click "Order Now".
In-motion use: Starlink is available for use in international waters around the globe with the global Priority Service Plans. Coverage in local territorial waters and in-motion for land is contingent on government approval. Where can I use Starlink in-motion?
Does Starlink have Enterprise accounts? What is the difference between Business and Enterprise accounts?
Starlink Enterprise offerings include data "pooling", and industrial use-cases such as backhaul, Layer 2/Layer 3 VPN, and more. Starlink offers Enterprise account types to certain customers (minimum of $1M USD in annual spend).
Enterprise accounts receive account management resources for onboarding or dedicated support. Conversely, Business accounts receive 24/7 priority support through Starlink Support's ticketing system. Details on the types of Enterprise accounts are below.
- For customers with over $1M USD annual recurring revenue, Starlink will provide account management resources to support onboarding and initial deployment.
- For customers with over $5M USD annual recurring revenue, Starlink will provide ongoing account management support with an individual account manager, business reviews, insight into future product and feature roadmaps, and other benefits.
If you are interested in enterprise support but plan to spend less than the above thresholds, we have several alternate paid options that Starlink's Enterprise Sales team can discuss with you. Please reach out through our Sales Consultation Form to learn more.
Updated 24 days ago