Support

24/7 Priority Support

Starlink provides 24/7 Priority Support for its Business and Enterprise customers

24/7 Customer Support through online ticketing system at support.starlink.com. Priority plan customer tickets are prioritized above other requests in the queue.
Customers can also find support available in the Starlink App, available on IOS and Android.

FAQs

Does Starlink provide support?

Priority service plans receive 24/7 priority customer support for the duration of the subscription.

Does Starlink offer speed guarantees or SLAs?

For its Priority Service Plans, Starlink offers a 99.9% network availability Service Level Agreement (SLA). Read more Priority Plan Service Level Agreement.

What does maintenance for the Starlink dish look like?

The Starlink terminal can withstand extreme temperatures, hail, sleet, heavy rain, and gale force winds. In the event of an issue, please reach out to support.