Onboarding for New Enterprise Customers

Thank you for becoming a Starlink Enterprise Customer!

Please refer to the “Billing” section of your Starlink Account to view, download, and pay any Invoices for Hardware purchases and recurring Services. Please include the Account number (ACC #) and Invoice number (INV #) in the wire notes.

See below for important information so members of your organization know what to expect before and after you receive your Starlink Hardware. 

Getting Started with Starlink 

• Check out our Starlink User Guide

Gaining Access to your Starlink Account

• You will need to log in and explore your account www.Starlink.com/Account.
• You may grant Account access to additional Users by following these steps.
• Starlink offers Role Based Access Controls.

Order Shipment and Tracking

• We must receive the delivery details for each delivery location you have to ensure a smooth delivery. Please fill out this form for your receiving address Shipping Instructions.
• When can I expect my order to ship?
• How do I track my shipment? 
• How do I find my Order number (ORD #)?
• How many Starlinks to a pallet and what are the dimensions?
• When can I receive a packing list with the serial numbers for my Starlinks? 
• Please submit a Starlink Support Request (TIK #) for any inquiry regarding order fulfillment, tracking, or delivery information.
• Hardware will not be shipped until payment is received (Unless otherwise specified in your contract terms).

Installation Guidance

• Details regarding Starlink Kits can be found here, Starlink Specifications
• For general guidance on how to install standard Starlink, see our Videos and FAQs,  How do I Set up Starlink?  &  Where should I Install my Starlink? - Not all guidance may be applicable for your use case, but it is a good overview!
• Starlink relies on an unobstructed line-of-sight to the overhead satellites. It is very important that we minimize all obstructions, see our FAQ, How do I check for Obstructions? 
• Accessories & Mounts for each Starlink Kit can be found on the Kit-specific Specifications under “Mounts & Accessories”.

How to Activate & Manage Starlinks within your Starlink Account

• When you are ready to activate your Terminals in your Starlink account, Please follow the instructions outlined in our FAQs. 
• The whole process of removing an active Starlink from an account and activating on a different account should look like this:
  • Deactivate / cancel service line: How do I deactivate/cancel a service line using the dashboard?
  • Remove Starlink from service line: How do I remove a Starlink from a service line using the dashboard?
  • Transfer Starlink to different account: How do business accounts transfer Starlinks via the dashboard?
  • Activate service of the Starlink on the new account:  How do I activate my Starlink/Service Line using the Dashboard?
• If needed, see Why can't I see my Starlink(s) on the Dashboard?  

What to expect with monthly billing

• See our FAQ, How does billing work for Enterprises? 
• When paying via wire transfer, include the following information in the wire notes: 
  • Order number (ORD #)
  • Invoice number (INV #) 
• Once your wire payment is initiated, notify Starlink’s Accounts Receivables team via [e-mail] and include your Account Manager in copy (if applicable)

How to See Statistics for a Terminal

• See our FAQ, How do I check my Starlink's usage statistics on the Dashboard? 

Ordering additional Hardware

• Additional orders can be processed through Starlink Support Requests. Please submit a Starlink Support Request with the following information to order additional Kits/Accessories.
• Specify the following in your Support Request description: 
  • Kit-type or Accessories + Quantities 
  • Billing Point of Contact
  • Billing Address
  • Shipping Point of Contact
  • Shipping Address 
  • Payment Method

Starlink’s Help Center and Starlink Support

• Go to Starlink Help Center – Simply search topics or frequently asked questions spanning across Account, Billing, Orders, Service Plans, Setup & Install, Specifications & Configuration, and Troubleshooting.
• You can also Submit a Starlink Support Ticket
  • Select “Account” from the dropdown options
  • Select the “Category” that most aligns to the problem you are experiencing 
  • Provide a helpful “Title” explaining the request for Starlink Support
  • Provide a “Description” with all necessary details including but not limited to order information, dates, issues/questions, or even device specific identifiers (Kit #, Serial #, or UTID #)
  • Attach any relevant documentation if applicable
  • Select “Submit”
  • To speak with a Starlink Support team member on the phone, please request a call when submitting your Starlink Support Request, and a member of Starlink Support will call you as soon as possible.
  • Our support team is available 24/7/365. Enterprise tickets receive prioritized support and investigation.

We’re looking forward to working with you!